Act on Specified Commercial Transactions
STUDIO D’ARTISAN INTERNATIONAL CO., LTD
1-2-16-4F Kitahorie Nishi-ku Osaka, JAPAN
Credit Card, PayPal, Union Pay (China), Alipay (China)
The amount of money is depending on your Country or Region and International Exchange Rate.
We tax delivery fee, and it is also depending on your Country or Region.
Delivery Time of Products
Once the order and the payment can be confirmed, we ship to you within a week.
Delivery time varies by Country or Region.
We sell the products on our company store too, so if it is available on website but we do not stock products in some cases.
When we get the orders, automatic reply send to you, and when we check the stock is available or not, we also send E-mail.
Finally, we ship the products to you, we inform to you by E-mail.
About Return or Exchange
As a general thing, we only accept return or exchange that brand-new products.
If you want to return or exchange the product, please contact us within a week from you get products.
If you do not contact us, we do not accept your request for return or exchange.
When we accept your request for return or exchange, you should ship us products within 10 days.
If you do not send us products in 10 days, we do not accept your request for too.
Size does not fit or products is different from what you imagined or anything like that is personal preferences, and we do not absorb delivery fee when it will be returned or exchanged.
The products that is worn, washed, resized, repaired, damaged or anything like that is excluded from return or exchange.
When you request for return the product and it is accepted, we refund you the money as follows.
We will refund you all the money if it is our fault.
If the reason is personal preference as above, we will refund you the money that is deducted transfer fee from all the money.
If you used Credit card, Union Pay, Alipay…
The way we refund is by cancel the credit transaction itself or after Credit card company complete deposit the money into our account, we will refund you the money by bank transfer.
If you used PayPal…
The way we refund is by PayPal.
We refund you the money on your PayPal account.